Contact Us

get in touch  1.855.533.3444

We're here to support you any way we can.

General Correspondence:
  • Eastern Alliance Insurance Group
  • P.O. Box 83777
  • Lancaster, PA 17608-3777
  • fax: 1.717.399.3781
Claims and Medical Bills:
  • Need to report a claim? You can report online or call 1.800.336.3658 Option #1 
  • Are you an injured worker or medical provider, or have questions about Medical Bills or other claim topics? Call our Claim Support Center at 1.800.336.3658 Option #2
  • Submit medical bills to:
  • Eastern Alliance Insurance Group
  • P.O. Box 14138
  • Lexington, KY 40512
Policy Billing, Premium Payment, and Audit:
  • Policy-Related Billing and Payment questions: 1.855.533.3444 Option #4
  • Questions on a policy's Premium Audit: 1.855.533.3444 Option #6, AuditSupport@eains.com
  • parallel pay support: 1.855.533.3444 Option #7
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  • To make a payment online or view your billing details, please use our new Service Portal. 
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  • Mail premium payments to this lockbox:
  • Eastern Alliance Insurance Group
  • P.O. Box 74490
  • Cleveland, OH 44194-0002 
  •  
  • Mail deductible policy claim reimbursements due on or after March 24, 2024 to this lockbox:
  • Eastern Alliance Insurance Group
  • PO Box 83182
  • Chicago, IL 60691-0182
Website Support:

    

locate Eastern offices

East Region:
  • Regional Office:  Lancaster, PA
  • Satellite Office:  Wexford, PA
  • Regional Office:  Falmouth, ME

Midwest Region:
  • Regional Office:  Carmel, IN
  • Satellite Office:  Franklin, TN
South Region:
  • Regional Office:  Charlotte, NC
  • Regional Office:  Madison, MS
  • Satellite Office:  Richmond, VA