Significant USPS delays, disruptions to normal operating procedures, and transitions to remote work can impact both the receipt of invoices and payments sent through the mail. This is a great reason to enroll in Eastern's paperless billing option -- receive all statements and invoices through email instead of postal mail!

• Only the policyholder can enroll their account in this option, which is done through the Payment Center
• One or more of the policy’s website users must be set-up to receive email notifications through “Manage Users” 
• A help guide with full instructions is available 

 

Another tool to avoid postal delays? Pay online. Eastern offers policyholders the ability to pay online both on demand and through automatically scheduled payments—our Electronic Check Help Guide explains these options. Our Pay On Behalf function allows agencies to make premium payments on behalf of their Eastern direct bill clients.

 

Policyholders who don’t already use the website need a registration code to create their policy’s initial user account. The registration code and instructions are found in the policy packet and the Welcome email. For help registering on the website, please call 855.533.3444 and ask for website technical assistance.